Privacy Policy
Last updated: December 2025
1. Introduction
LotRelay ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our auction lot conversion services.
2. Information We Collect
We collect information you provide directly to us, including:
- Contact Information: Name, email address, phone number, and business name
- Account Data: Information needed to access third-party platforms (eBay, LiveAuctioneers, Invaluable) on your behalf via read-only access
- Auction Lot Data: Titles, descriptions, images, and pricing information from your listings that you authorize us to process
- Usage Data: Information about how you interact with our services
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our catalog conversion services
- Process and complete transactions
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Communicate about products, services, and events
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We use read-only access to your auction platforms, meaning we never modify your original listings.
5. Data Retention
We retain your data so you can return to our services at any time without needing to re-share your information. You may request deletion of your data at any time by contacting us.
6. Third-Party Services
Our services integrate with eBay, LiveAuctioneers, Invaluable, and other auction platforms. Your use of these platforms is governed by their respective privacy policies. We only access data you explicitly authorize us to process.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
8. Cookies and Tracking
We use cookies to remember your preferences (such as cookie consent choices) and to analyze site traffic via Google Analytics. Google Analytics helps us understand how visitors use our site so we can improve it. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
LotRelay
Email: [email protected]